Troubleshooting App

Download our troubleshooting app, RouteThis Helps, to help diagnose and fix network issues 24/7.

  • Speed issues
  • Video buffering
  • Wireless (WiFi) coverage issues
  • Devices that drop off the network

RouteThis Helps Guide

Step 1

Download the free RouteThis Helps app onto your phone or tablet from the Apple app Store or Google Play:

Once installed, open the app and click Begin. You will then be asked to enter a code. Please use the code: OAIS.

How to get help with your internet
RouteThis Support

Step 2

Select Network Scan to start the diagnosis. Make sure you are standing next to your router (about 3 feet away) before starting the scan. The scan takes about 2 minutes. Do not minimize the app of check notifications while the scan is running.

RouteThis Internet help
Internet Testing App

Step 3

When the scan completes you will see a screen displaying your speed test result. Remember you can look up your plan speed under "My account". Remember, wireless speeds are expected to be about 10-20% slower than your wired speeds.

To see suggestions on how to improve your network speed and coverage, click improve network health at the bottom of the screen. Follow the instructions on the following screen to improve your network!

Fiber Internet Help Screen
Need help with your internet?

Need Further Assistance?

Open Support Ticket
(530) 820-1020

Live Support Available 
Monday-Friday 7 am - 7pm
Saturday-Sunday 9 am - 6 pm

Best in Internet and Customer Service

"Even in the deepest darkest recesses of Olympic Valley (Shirley Canyon Road) and w/ >200% snowfall, our internet service has been flawless. Rock on!”

Kurt in Olympic Valley

"Thank you to the entire Oasis team for the fast response to my inability to connect as we test new technology in Tahoe Donner. Really excellent service!”

Stacy in Tahoe Donner

"Oasis has an excellent and friendly customer support team.  They provide internet in geographically challenging areas, and their technical teams are quick to troubleshoot any problems.”

Brenda in Tahoe City

"Oasis was willing to try out a variety of configurations to see what would work best with our existing equipment and our location relative to the connecting towers. The result has been a strong, fast and reliable Internet."

Ron in Meadows Vista

"Internet service for the Alpine Peaks area that works! The Oasis staff has been very helpful and responsive."

Kurt in Alpine Peaks / Tahoe City

I was truly impressed when, during unprecedented winter storms that were accompanied with several long power outages, the Oasis service guys twice went well beyond their call of duty and re-established our service quickly, so our snowed-in guests were reconnected with the outer world.

Klaus in Tahoe Donner

Communication about any outages has been consistent and informative.

Jeff in Truckee