Customer Support

Friendly, local representatives are here for you to answer your service calls and emails.

  • (530) 820-1020
  • support@oasisbroadband.net

Frequently Asked Questions

Anything. You stream in HD, play any massive multiplayer games, move big files and video conference. There’s nothing you can’t do.

It’s a secure as you need it to be. Add a VPN and you have complete snoop-proof data and messaging from your computer until we put your traffic on the Internet.

It depends on where you are but home service is now at 50 mb/sec download and 10 mb/sec upload in some areas where we offer 5G+. Businesses can get even more.

It’s a method of getting internet to your home that avoids the slow phone lines used for DSL. It is a huge improvement over slow-feeling and expensive satellite internet and makes overage charges on your phone a thing of the past.

We use a variety of different transceivers that are mounted on the outside of your home like a satellite dish, but in most cases our equipment is much smaller.

Only if you have never had broadband internet before. Be prepared to be amazed. The frustration of slow satellite internet making you wait a few seconds every time you click will be gone. Sorry, but you’ll have to find another excuse for not attending video conferences because they work flawlessly on our system!

Size: approx. 9.8 x 9.8 x 3.2 inches

Only long enough to cancel your old internet service.

Some of our plans are unlimited.

IT IS NOT. We are real internet at real prices. Satellite has low data caps, delays, capacity problems and costs a lot for just a little.

No, our outdoor radio is your new modem.

2-4 hours

We are available almost anywhere in the US.

WiFi is the technology that lets you connect your phone, computer and any other device in your home back to your router. Our service uses proprietary wireless protocols that you could call WiFi on steroids.

  • All three are "always on", but that’s where the similarities end.
  • Cable and DSL both use wires to connect to your home. We use our own local wireless towers to beam internet right to your home.
  • DSL has a poor price to performance ratio, lower data caps, and is becoming unreliable as phone lines expire due to age.
  • Cable companies advertise fast speeds but often don’t deliver at peak times. And, their customer support is, well, you know, it’s a cable company.

Yes.

Best in Internet and Customer Service

"It's good....much better than competition!"

Lloyd, Oasis Roam Unlimited User in Truckee

"The installation crew was exceptional. Arrived on time, courteous, accommodating, very professional and thorough in their work. Couldn't have had a better installation crew. Happy to report back after a few months of usage."

Evan, Oasis Roam Unlimited User in Truckee

"We have wandered through the Internet Wilderness for a long time before we found Oasis. Finding functional Internet service for our newly constructed home has been a challenge and we have investigated an array of technologies for our location – wired DSL and cable, fixed wireless, high-orbit satellite and various cellular connections. Up to now, these options have only offered expensive service, very slow speeds, and/or failures to connect.

We were running out of options. Then we found Oasis. They are local, they have reasonably priced plans and they have very helpful staff. Oasis was willing to try out a variety of configurations to see what would work best with our existing equipment and our location relative to the connecting towers. The result has been a strong, fast and reliable Internet connection for our work needs and streaming entertainment. We highly recommend Oasis Broadband - This Oasis is No Mirage."

Ron, Oasis Roam Unlimited User in Meadows Vista