Customer Support

Friendly, local representatives are here for you to answer your service calls and emails.

  • (530) 820-1020
  • support@oasisbroadband.net

Internet Technical Support

Open Support Ticket
(530) 883-8008
support@oasisbroadband.net

Live Support Available 
Monday-Thursday 7a - 6p
Friday and Saturday 7a - 5p
Sunday 7a - 6p

Frequently Asked Questions

Anything. You stream in HD, play any massive multiplayer games, move big files and video conference. There’s nothing you can’t do.

It’s a secure as you need it to be. Add a VPN and you have complete snoop-proof data and messaging from your computer until we put your traffic on the Internet.

It depends on where you are but home service is now at 50 mb/sec download and 10 mb/sec upload in some areas where we offer 5G+. Businesses can get even more.

It’s a method of getting internet to your home that avoids the slow phone lines used for DSL. It is a huge improvement over slow-feeling and expensive satellite internet and makes overage charges on your phone a thing of the past.

We use a variety of different transceivers that are mounted on the outside of your home like a satellite dish, but in most cases our equipment is much smaller.

Only if you have never had broadband internet before. Be prepared to be amazed. The frustration of slow satellite internet making you wait a few seconds every time you click will be gone. Sorry, but you’ll have to find another excuse for not attending video conferences because they work flawlessly on our system!

Size: approx. 9.8 x 9.8 x 3.2 inches

Only long enough to cancel your old internet service.

Some of our plans are unlimited.

IT IS NOT. We are real internet at real prices. Satellite has low data caps, delays, capacity problems and costs a lot for just a little.

No, our outdoor radio is your new modem.

2-4 hours

We are available almost anywhere in the US.

WiFi is the technology that lets you connect your phone, computer and any other device in your home back to your router. Our service uses proprietary wireless protocols that you could call WiFi on steroids.

  • All three are "always on", but that’s where the similarities end.
  • Cable and DSL both use wires to connect to your home. We use our own local wireless towers to beam internet right to your home.
  • DSL has a poor price to performance ratio, lower data caps, and is becoming unreliable as phone lines expire due to age.
  • Cable companies advertise fast speeds but often don’t deliver at peak times. And, their customer support is, well, you know, it’s a cable company.

Yes.

Best in Internet and Customer Service

"Thank you for providing quality broadband internet to rural customers!  Oasis has an excellent and friendly customer support team.  They provide internet in geographically challenging areas, and their technical teams are quick to troubleshoot any problems.”

Brenda in Tahoe City

"For most of the time that we have been home owners in Alpine Meadows (over 20 years) of internet service has been spotty. And there were no viable alternatives. The good news is that over the past couple of years the quality of the service has improved enough to allow for streaming. In fact we canceled our satellite service because of this. And with the installation of the fiber backbone the service had even gotten better. I am quite satisfied with both the quality and price of the Oasis service.”

Bob in Alpine Meadows 

"Dependable service finally reaches Alpine Meadows."

Chuck in Alpine Meadows

"We have wandered through the Internet Wilderness for a long time before we found Oasis. Finding functional Internet service for our newly constructed home has been a challenge and we have investigated an array of technologies for our location – wired DSL and cable, fixed wireless, high-orbit satellite and various cellular connections. Up to now, these options have only offered expensive service, very slow speeds, and/or failures to connect.

We were running out of options. Then we found Oasis. They are local, they have reasonably priced plans and they have very helpful staff. Oasis was willing to try out a variety of configurations to see what would work best with our existing equipment and our location relative to the connecting towers. The result has been a strong, fast and reliable Internet connection for our work needs and streaming entertainment. We highly recommend Oasis Broadband - This Oasis is No Mirage."

Ron in Meadows Vista

"Internet service for the Alpine Peaks area that works! The Oasis staff has been very helpful and responsive."

Kurt in Alpine Peaks / Tahoe City